Position Summary:  

At Country Inn and Suites, the General Manager is the captain of our ship, steering the hotel to success! You'll lead our team, make big decisions, and make sure our guests have a great stay. If you love leading a team and creating a welcoming environment, this job is for you!

Responsibilities:  

• Lead and motivate a team to improve guest satisfaction and ensure a memorable experience.
• Manage daily operations including staffing, budgeting, and making strategic decisions.
• Ensure compliance with all health and safety regulations.
• Develop and implement strategies to enhance profitability and efficiency.
• Address customer issues and ensure guest service is top-notch.

Qualifications:  

• High school diploma or equivalent; a degree in Hospitality or related field is a plus.
• Proven experience as a General Manager or similar role, preferably in hospitality.
• Strong understanding of business management and accounting principles.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Ability to work flexible hours, including weekends and holidays.

Competencies:

• Leadership: You’re a natural leader who inspires and motivates others.
• Problem-solving: You can quickly find solutions when challenges arise.
• Adaptability: You’re great at adjusting to new situations and changes.
• Customer-focused: You love making guests happy and ensuring they have a pleasant stay

Skills:

• Strong organizational and time management skills.
• Ability to manage budgets and financial plans.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with reservation systems and hotel management software.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication abilities.
• Ability to remain calm and composed in high-pressure situations.

Physical Requirements:  

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance:Capability to work in diverse temperature conditions. 

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.  
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.  
• Career Growth: Training programs, clear career paths, and mentorship opportunities.  
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.  
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.  
• Flexibility: Customizable benefits and support for major life events.